Description:
- Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
- Provide world-class customer service on every customer contact
- Field customer inquiries via phone or through electronic inquiries
- Exceed customer expectations by quickly and accurately resolving customer issues upon presentation or expedite the issues in accordance with established processes
- Handle and resolve customer complaints
- Meet/Exceed all position key performance indicators/metrics (KPI’s)
- Excellent customer service and communication skills including ability to listen to customers to understand issues and to be calm under pressure
- Mentor and guide other members of the Customer Care team, when needed
- Maintain regular and reliable attendance
